tk33's Privacy Policy
At tk33, your personal information matters greatly to us. This document clearly explains what types of information are collected, the purposes for which it is used, and the measures we take to protect your privacy.
Introduction and Scope of Application
tk33 ("we", "our", "platform") operates an online betting and casino service for users in Bangladesh. This Privacy Policy applies to all information collected while using the tk33 website and mobile application.
By using our services, you agree to the terms described in this Privacy Policy. This policy is linked to our Terms and Conditions and should be read together with them. If you disagree with any part of this policy, please refrain from using our services.
We may revise this policy from time to time. If significant changes are made, users will be notified via their registered email address or through a notice on the platform dashboard.
What Information We Collect
1.1 Registration and Identity Information
When you open an account at tk33, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form, never readable in plain text)
- National ID card or passport number (when identity verification is required)
1.2 Financial Transaction Information
During deposits and withdrawals, we record the transaction amount, time, method (bKash, Nagad, Rocket, or Upay), and the associated reference number. We never collect your mobile banking PIN or OTP.
1.3 Device and Technical Information
Information collected automatically while using the platform includes:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Session duration and list of pages visited
- Cookie and local storage data
1.4 Gaming Activity Information
Your bets, win/loss history, game session duration, and bonus claim records are stored in our system. This information is used to improve service quality and to support responsible gaming.
1.5 Communication Information
When you contact our support team via live chat or email, records of those conversations are retained to ensure service quality.
Purposes of Data Use
tk33 uses the collected information for the following purposes:
2.1 Account Management and Verification
Your provided information is used to register new accounts, ensure login security, and complete identity verification. Age verification is also an important part of this — all tk33 services are available only to persons aged 21 and above.
2.2 Financial Transaction Processing
Transaction information is essential for processing deposits and sending withdrawals accurately and securely. Withdrawals are generally completed within 10 to 45 minutes.
2.3 Customer Support
Information is used to resolve any account-related issues and to ensure fast, effective support via 24/7 live chat and email.
2.4 Fraud Prevention and Security
Technical and transaction information is reviewed to identify unauthorised account use, multiple account creation, and any suspicious financial activity.
2.5 Responsible Gaming Support
By analysing gaming activity data, we identify potentially risky behaviour and reach out to users when necessary. To learn more, read our Responsible Gaming Guidelines.
2.6 Service Improvement
Usage data is used to improve the user experience, manage new games and features, and quickly resolve technical issues on the platform.
Cookies and Tracking Technology
Cookies and similar technologies are used on the tk33 website and app. Cookies are small text files stored on your device.
3.1 Essential Cookies
These cookies are required to maintain login sessions, carry out security checks, and run core platform functions. Without them, the site will not work properly.
3.2 Functional Cookies
These cookies remember your language preference, display settings, and previous session data, providing a more convenient experience on return visits.
3.3 Analytics Cookies
Anonymous analytics data is collected to understand which pages are visited most and where technical issues occur.
You can manage cookies through your browser settings. However, disabling essential cookies may limit some site functions.
Data Sharing and Disclosure
tk33 never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties to handle payment processing, technology infrastructure, and fraud detection services. These partners may only use the information for specified purposes and are bound by confidentiality agreements with us.
4.2 Legal Obligations
Relevant information may be provided to the appropriate authorities under court orders or applicable legal regulations.
4.3 Business Changes
Information may be transferred in the event of a change of business ownership or a merger. Users will be informed in advance in such situations.
4.4 Game Studios and Content Providers
Gaming results and session data may be transmitted to the systems of studios including Pragmatic Play, PG Soft, JILI, and Evolution, as the games are operated from their servers. This information is used to verify gaming activity and ensure fair results.
Data Security Management
tk33 takes several technical and administrative measures to keep your information secure:
5.1 Encryption and Secure Connections
The platform uses SSL encryption, which prevents third-party access during data transfer. Passwords are always stored in hashed form.
5.2 Access Controls
Only authorised staff can access specific data. Every access is logged and reviewed regularly.
5.3 Two-Step Verification
OTP-based verification is in place to strengthen account security. Suspicious login attempts are blocked automatically.
5.4 Security Reviews
Regular security assessments and vulnerability tests are conducted. If a data breach occurs, we will promptly notify the affected users.
Data Retention Period
tk33 retains data according to the following policy:
- Active account data is retained for as long as the account remains open.
- Financial transaction records are kept after account closure for the period required by applicable law.
- Customer support conversation records are generally kept for a set period after the support interaction is completed.
- Cookie data is generally deleted at the end of a session or after a set expiry period.
Once the required retention period ends, data is securely deleted or anonymised.
User Rights
As a tk33 user, you have the following rights over your own information:
7.1 Right to Access
You may request through our support team to know what information we hold about you. We will provide that information within a reasonable time.
7.2 Right to Correction
If your account contains incorrect or incomplete information, you may request that it be corrected. Identity verification may be required before some corrections are made.
7.3 Right to Deletion Request
After closing your account, you may request the deletion of certain data. However, we are required to retain some information for a set period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you wish to stop receiving promotional emails or messages, you can submit a request through your account settings or the support team. However, transaction and security-related messages will always be sent.
Protection of Minors
All tk33 services are strictly for persons aged 21 and above. We never knowingly collect information from minors. Age is verified during the registration process, and additional identity verification may be requested if there is any doubt.
If we become aware that a minor has opened an account, that account will be suspended immediately and the associated data will be deleted.
International Data Transfers
Due to tk33's server infrastructure, some data may be processed on servers located in various countries. In such cases, we ensure that data protection standards are properly maintained and that the relevant parties are bound by the necessary agreements.
In particular, studios that operate game servers — such as Evolution or Pragmatic Play — process gaming data through their own servers. This data is used solely for the purpose of running gaming activity.
Contact and Complaints Resolution
If you have any questions or complaints regarding this Privacy Policy, please contact the tk33 support team:
- Immediate assistance is available via 24/7 live chat.
- Email contact address: [email protected]
- Support is available in both Bengali and English.
After receiving a privacy-related complaint, we will work to resolve it within a reasonable time. The processing time will depend on the nature and complexity of your complaint. For general enquiries, you may also visit our Frequently Asked Questions (FAQ) section.
Policy Changes and Updates
tk33 reserves the right to revise this Privacy Policy as needed. The updated policy will take effect from the date it is published on the website.
For significant changes, a notification will be sent to registered email addresses or a clear notice will be displayed on the platform. Continued use of the service after a policy change will be taken as your acceptance of the updated policy.
This policy forms part of our overall Terms of Service. To learn about all terms and conditions in detail, read our Terms and Conditions page, and visit our About Us page to find out more about us.